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Advanced Faucet Water Filter - Chrome
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We've had this filter for over a year and it works great. Recently the plastic faucet adapter fell off, along with the entire filter, and the threading was worn so that it could not reattach. I called 1800PURLINE, was on the phone for less than 5 minutes and received 2 new faucet adapter kits via UPS within a few days at no cost to me. Great customer service! By the way, the new faucet adapters have metal threading so they should last even longer.
I'm writing this as my wife - who has to take a shower every time we use our kitchen faucet is too livid to be able to do this.
We've used pur water filters for years without incident. We moved to a new home and this was the only style that they carried. We purchased it and in a short time it started to spray from the faucet connector. We contacted customer service who said that our experience was unusual and they sent us new connectors. We've done this three times - and always the same problem. It will work for a bit and then the drips start and eventually a full blown spray that is SOOOO ANNOYING! One doesn't expect to take a shower at the kitchen sink.
We asked for a replacement unit altogether and were told that we could only get more adapters.
We are satisfied with the rest of the unit. It is just frustrating that this company can't come up with a solution. I thought we were unique until I started to look online and found that a multitude of others have had the same miserable experience.
How hard can it be to provide parts that will work? Our home is brand new - so it's not like we've got some old broken down faucet.
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