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Customer Service

World-wide customer support contact information is available on this page. Click on the desired world-region link below to see a list of mailing addresses, phone numbers and e-Mail addresses for customer support information.

North America Support
Europe Support
Asia Pacific Support


North America Support
By Mail: (Please do not return products to this address.)
Kaz Home Environment
Consumer Relations Department
250 Turnpike Rd
Southborough, MA
01772
By E-mail: For product and order related inquiries:
consumerrelations@kaz.com
 
Please provide your name and all relevant information including the following:
  • Model of the machine
  • Part number of the filter
  • Length of ownership
  • Order number
  • Shipping Address
By Phone: If you are in need of customer support, would like to check the status of any warranty repairs or orders, or would like to place an order over the phone please call our Order Department toll-free at:
1-800-477-0457
Product Registration
We no longer have product registration. There is no change to your warranty. Please just retain your receipt and if you require service in the future, either give us a call at 1-800-477-0457 or send us an email at consumerrelations@kaz.com .
Honeywell Thermostats
If you are in need of technical support on your Honeywell Thermostat, please email yourhome@honeywell.com,
or visit the Honeywell web site http://www.honeywell.com/yourhome
Honeywell WebPADTM
If you are in need of technical support on your WebPADTM please call:
1-973-455-2000
or visit the Honeywell web site http://www.honeywell.com/yourhome


Europe Support
European Headquarters
By Mail: (Please do not return products to this address.)
Kaz Europe SA
Healthcare & Home Comfort Products
Place Chauderon 18
CH-1003 Lausanne
Switzerland
By E-mail: info-europe@kaz.com
By Phone: +41 21 644 01 10

Austria
By Mail: (Please do not return products to this address.)
KAZ Hausgeraete GmbH
Wilhelminenstrasse 91
A-1160 Wien
Austria
By E-mail: info-austria@kaz.com
By Phone: +43 01 720 3034

France
By Mail: (Please do not return products to this address.)
Kaz France S.A.S.
35, Rue des Chantiers
F-78000 Versailles
France
By E-mail: info-france@kaz.com
By Phone: +33 1 30 84 97 51

Germany
By Mail: (Please do not return products to this address.)
KAZ Hausgeraete GmbH
Westerhaar 54
D-58739 Wickede
Germany
By E-mail: info-germany@kaz.com
By Phone: +49 (0) 2377 9289-0

Italy
By Mail: (Please do not return products to this address.)
Enviracaire srl
Via Buozzi, 22
I-20090 Buccinasco (MI)
Italy
By E-mail: info-italy@kaz.com
By Phone: +39 02 48882411

Portugal
By Mail: (Please do not return products to this address.)
KAZ IBÉRICA . Produtos Consumo S.A
Rua do Lordelo
P.O. Box 2018
P-4515-909 Fânzeres
By E-mail: info-portugal@kaz.com
By Phone: +351 2 24853200

Spain
By Mail: (Please do not return products to this address.)
KAZ Consumer Products S.L.
C/Josefa Valcárcel, 8- 2º Piso
E-28027 Madrid
Spain
By E-mail: info-spain@kaz.com
By Phone: +34 91 3202884

United Kingdom
By Mail: (Please do not return products to this address.)
Kaz Consumer Products (UK) Ltd
Atrium Court
The Ring
Bracknell
Berkshire
RG12 1BW
England
By E-mail: enquiries@kaz.com
By Phone: +44 (0) 1344 393 033

All other countries in Europe
By E-mail: info-europe@kaz.com


Asia Pacific Support
By E-mail: kazasiahelp@kaz.com
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A Kaz.com Network Site: Honeywell Humidifiers  | Honeywell Air Purifiers  | Honeywell Fans  | Honeywell Heaters  | Braun Blood Pressure Monitors  | Vicks Humidifiers & Thermometers

© Kaz USA, Inc. 2011-2014 250 Turnpike Rd. Southborough, MA 01772 1-800-477-0457
The Honeywell trademark is used by Kaz USA, Inc. under license from Honeywell International Inc.
Vicks is a registered trademark of the Procter & Gamble Co. The Vicks trademark is used by Kaz USA, Inc under license from The Procter & Gamble Company, Cincinnati, OH USA
These products are manufactured by Kaz USA, Inc. and Kaz Europe SA under a license to the 'Braun' trademark. 'Braun' is a registered trademark of Braun GmbH, Kronberg, Germany.
*Studies have shown that keeping indoor air at an RH level of 40-60% reduces survival of flu viruses compared to lower RH levels. When used as directed, humidifiers can achieve and maintain 40-60% RH levels.