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Frequently Asked Questions (FAQs) -- Heaters

Question: **All Heaters**-How do I register for my Warranty?
Answer: We no longer have product registration. The terms of your warranty have not changed in any way, simply hold on to your receipt and if you require service in the future please give us a call or send us an email
Question: *All Heaters*-Where can I get parts for my heater?
Answer: Unfortunately, we do not have any replacement parts available online for heaters. You can obtain parts by calling consumer relations at 800-332-1110. The only parts currently available are replacement wheels for oil filled heaters. If you are looking for any other parts, please call us or send an email to ConsumerRelations@kaz.com and let us know the model number of the heater, the length of time you have owned it for, and a detailed description of what is wrong with it.
Question: All Heaters-Can I use an extension cord with my heater?
Answer: You should avoid the use of an extension cord as it may overheat. However, if you have to use an extension cord , be sure it is a polarized cord of 14 AWG minimum and rated no less than 1875 watts.
Question: All Heaters-Can I use my heater in the bathroom?
Answer: No, our heaters are not designed for use in a bathroom or other humid areas, such as a laundry room or an open porch. Not only is there a risk of electrocution in moist environments, but damp locations, especially bathrooms, create a situation where moisture can collect on the heating element. Over time this moisture can cause serious damage to the element and the heater. We do not manufacture any heaters for use in the bathroom and using our heaters in bathrooms will void the warranty.
Question: All Heaters-Does my heater contain Teflon?
Answer: The only type of heater we make which contains teflon is a heater fan. There is a difference between ceramic heaters and heater fans and if you are not sure which type you have, you should look it up on this website or contact us.
Question: All Heaters-How can I clean my heater?
Answer: Our heaters do not disassemble for cleaning. Be sure your heater is in the OFF position. Unplug the heater before cleaning, and wait for it to cool. Use a soft, dry cloth to clean only the external surfaces.
Question: All Heaters-How can I determine the room size of my heater?
Answer: You can determine the room size your heater will heat by using the following formulas.

First off, you need to calculate the number of BTU's generated by your unit. You will need the wattage of the unit to do this. Multiply the wattage of the unit by 3.41 to get the BTU's of the unit. (Almost all heaters will be 5120).

Next you will need to determine the number of BTU's you will need to do the job you want. Multiply the square footage of the room by the difference in temp (Beginning temperature and desired temperature) and you will get the BTU's required to heat the room to the temperature you desire.

If this number is lower than the BTU rating of the heater, the heater will do the job. If the number you calculate is higher than the rating of the heater then you will need additional heater(s). (BTU=(Desired Temp-Starting Temp) x Square Footage of room)

Please keep in mind this is based on perfect insulation and depending on the customers insulation, outside temp, windows, drafts, ceiling height, etc... this number may vary
Question: All Heaters-How much does it cost to run my heater?
Answer: The cost of running your heater depends on the price your electric company currently charges you per kilowatt hour. The average cost per kilowatt hour in the U.S. is approximately 8ยข.
The formula for determining the cost of operation is as follows:
(Wattage x .001) x Cost per Kilowatt Hour = Cost to operate
Question: All Heaters-My heater has a Caution Light. What does this feature do?
Answer: Some of our heaters have a Caution Light which will illuminate if an object is obstructing the heater. If your Caution Light is on, remove any objects which are too close to the heater and obstructing the flow of air through the element.
After Removing the object(s) you should unplug the heater for about 20 minutes and then plug it back it
Question: All Heaters-My unit was working fine then just stopped, and now it will not turn on. What should I do?
Answer: Because heaters are running at such high wattage, inconsistencies in power could trip an internal breaker. Try unplugging the unit and leaving it unplugged for about 20 minutes. This should reset the unit.
Question: All Heaters-Why is my thermostat on my heater reading different from my wall unit?
Answer: The wall unit is gauged to read the whole room, while the unit is only gauged to read the air that passes through the unit. As you run the unit for a longer time, and it heats up the room, you will notice that this differential will become very minimal.
Question: All Heaters-Why is the cord on my heater getting hot?
Answer: All of our heaters operate at around 1500 watts. This amount of electricity may cause your cord to become warm - this is normal. You should be able to put your hand around the cord and feel that it is warm to the touch, but it shouldn't be too hot to handle. If the cord is so hot that it is hard to hold in your hand, then there may be a problem with the outlet the heater is connected to. A loose fit in the outlet will cause the plug to overheat, as is stated in all of our heater manuals. If your cord becomes too hot to touch, discontinue use immediately and contact a qualified electrician to inspect the outlet before any further use.
Question: Heater Fan-Can I use my heater as just a fan in the summer time?
Answer: The Fan-Only setting is intended only to help circulate the heat when you no longer want to put additional heat into a room, but still want a little air movement. It should not be used for cooling during the summer.
Question: HZ-707/708/710-How do I bypass the timer function?
Answer: If you do not want to use the timer function, turn the unit on and set a temperature (if desired) and just don't press the timer button at all. The only time the timer function is enabled is if you press the timer button. If you accidently turn the timer on and then want to turn it off, please turn the machine off and then back on and just make sure not to touch the timer button.
Question: Oil Filled-How do I put the wheels on my heater?
Answer: To ensure that the wheels remain securely attached to the heater, it is important that they are snapped into position during the assembly process. This assembly will help ensure long-term mobility and proper use of your product. To secure the wheel to the platform pin you must apply a downward pressure while twisting or rotating the wheel directly on the pin. When you hear or feel a "click", the wheels are properly assembled. You might want to use a lubricant, like vaseline, to help make it easier.

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